Traditional methods of monitoring the work of managers

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Inability to handle objections . Ineffective handling of objections leads to the client losing interest.
Lack of structure in work . Managers may forget to contact the client again, which also leads to loss of the lead.
Ineffective work with a lead at any stage can lead to its “burnout”. If a lead does not receive due attention, it goes to competitors, and the company loses the opportunity to sell.

Traditional methods of control include listening to costa rica mobile database calls, checking CRM filling and analyzing reports. Managers try to track the efficiency of their teams, paying attention to the key stages of lead processing: initial contact, qualification, handling objections, closing the deal.

Often such methods include:

Call listening : Managers can selectively listen to call recordings to assess how effectively a manager handled a customer request.
CRM analysis . Filling out customer cards in CRM allows you to evaluate at what stage a deal was lost and what actions were taken to work with the lead.
Conversion reports and metrics : Conversion reports help you identify weak points in your sales funnel .
Although effective in some cases, these methods have their limitations.