Where to start developing corporate company standards

[Mimaktsm10]

Developing standards and regulations for a company is a long and labor-intensive process, and it should begin with setting the right goal . Top managers need to answer the following questions:

What are the goals of the company that is engaged in the preparation and implementation of work standards for employees (we are talking about managers, sellers, consultants, sales representatives, etc.)?

Which points of the standards are most important and directly determine the value of the organization for customers?

Pragmatic concept

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The company's goals largely czech republic email list depend on the strategy it has adopted: this could be rebranding, introducing new customer service options, promoting a new brand, etc. The main thing is to prove to the consumer audience that the company has not only released a new product or changed its sign, but also changed its attitude towards the client, improved the quality of service and the level of staff training.

Changes should affect the work methods of employees, the quality of product presentation, and even the appearance of salespeople. Customers should feel that their opinion is valuable to the organization and is listened to.

What is the sequence of preparation and implementation of corporate work standards?

Initially, the firm's managers and consultants carry out the general development and approval of a joint work plan .

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Then it is necessary to form a project team . It should include the company employees participating in the project implementation and the managers responsible for its intermediate and final results (within the scope of their authority). The selection of employees for standardization is carried out based on the following criteria:

Motivation. Due to the complexity and special importance of the project, employees with great enthusiasm, a desire to improve the situation within the company, and a desire to conquer new heights are selected to work on it.

Ability to work in a team. In order for the project to progress successfully, employees must be able to listen, respect other people's opinions, be open and firm in their decisions, but at the same time flexible enough.

Experience and knowledge of the company. People who have been working in the organization for a certain period of time, are well versed in its main business processes and accept the norms of corporate culture should participate in the implementation of the project.

Authority: It is important that team members are trusted and respected by other employees of the company.

Systems thinking. Before starting to develop standards, it is necessary to analyze all business processes of the company. It is important for the project team members to see what changes should be made to the corporate rules and how these innovations will affect the overall results. This stage of work, being quite complex and intellectual, makes substantial demands on the abilities and level of education of the team members.

Diversity. The work on standards should involve employees from different departments and positions in the organization. This includes managers, frontline managers, marketers, merchandisers, etc. Each of these people is involved in certain business processes.

The organization of current work on standardization is carried out by an HR specialist, and the project team is usually led by one of the company’s top managers.