Rules for business correspondence in instant messengers

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To resolve many issues, it is not necessary to write paper or email letters. Sometimes a message in Telegram or WhatsApp is enough. But business correspondence in messengers also has rules:

Time
Sending messages early in the morning travel agency email list or after the end of the working day is bad form. The exception is a preliminary agreement or an urgent project that had to be submitted "yesterday". Keep in mind that some of your colleagues and partners may live in a different time zone. Consider this fact during work correspondence. It is better not to irritate with too early or late messages, but to use delayed sending.

By the way, if you receive messages outside of working hours, you have the right not to read them. Swipe the notification and relax with a clear conscience.

Voice messages
According to surveys, about 31% of Russians do not like audio messages. Yes, on the one hand, they are convenient. But on the other, they create unnecessary hassle.

For example, the recipient may be in an environment that is not conducive to listening to audio. Or after a while, he will need to listen to the information again, and the message will simply get lost. In this regard, text is preferable: it can be quickly reviewed and easily found using a search.

Voice messages

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In business correspondence, try to express your thoughts in text format. And before sending audio, make sure that the interlocutor is ready to listen to it now. Also try to add an accompanying text message to the audio: write down in a thesis what you are talking about.

And one more thing: if you communicate by voice, it is important to work on your speech - speak in a structured manner, clearly and without filler words.

Literacy
In matters of grammar, syntax and spelling, you should not rely on T9. If you doubt your literacy, use the PC version of messengers. It is easier to notice and correct errors from a computer.

Informal communication
Informal communication is acceptable in work and other chats. Of course, it all depends on the company and corporate culture. Stick to the rules adopted in your organization. Even if employees are allowed to communicate informally, remember the appropriateness of certain addresses, jokes and statements. After all, this is business communication, not correspondence with a girlfriend.

Brevity is the sister of wit
Work chats are designed to simplify communication between employees, so there is no need to complicate it.

For example, don't write a wall of text. Stick to the rule: one message - one idea. Remember that your colleagues will be distracted from their work to read your message, and this pause should not be prolonged.

And secondly, you don’t need to send 1-2 words in several messages. Such “ladders” and incessant notifications are very annoying and extremely inappropriate in work chats.

Also, try to avoid unnecessary epithets, metaphors and other figurative means. It is better to demonstrate eloquence in other places, and in work chats write to the point.