Step one: Identify the problem
It’s easy to fall into the trap of trying to improve things for the sake of improving them. This won’t give you the long-term benefits you’re expecting and will more often than not result in failure. The most important thing to do first is to understand what problem it is that you’re looking to fix.
Ask yourself: Do you have an issue when all your subscriptions renew because you only charge people termly? Do you often have classes that have very low attendance compared to the rest? Be specific and self-critical as this will make sure you discover the real problem that needs to be addressed.
Step two:
Now that you’ve identified the poland rcs data problem, it’s time to dig down to find out what’s causing the problem. This won’t be as simple as asking why once. You’ll get a reason, but it’ll likely be a superficial reason why the problem occurs. One of the founders of Toyota found that it was only on the 5th why that you got to the true root cause.
The below could be an example of how you would go about this:
Problem: My revenue is down by £50,000 compared to my target
Why #1: I only have 50% of my class spaces full
Why #2: The new classes I’ve added to my timetable are only 15% full
Why #3: There hasn’t been enough promotion or marketing to fill these spaces
Why #4: All available time has been spent on dealing with termly billing admin and making sure renewals are completed
Why #5: The process for renewing recurring payments termly is not efficient and takes too much time
As you can see, we started with an issue with revenue generation. We can trace it right the way back to an internal process issue that on the surface wouldn’t appear to be linked. This step is vital in making sure you fix the right thing so that it doesn’t appear again.