Address causes instead of symptoms

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Place your customer support team in charge of putting out fires and solving immediate requests, leaving customer success folks responsible for prevention and proactively building relationships with customers.. Teach your teams to scratch beneath the surface and find the “why?” behind the client’s “what?” Why did their account go idle during onboarding? Why don’t they use these features? Why do they think you are too epensive? Ask your current customers the right questions, and analyze their answers, and you will have your solutions for high customer retention.


Loyalty programs are a tried and tested way to optimize ecuador whatsapp list customer satisfaction and make your users feel like a VIP. Handsome discounts on yearly plans, early access to new products or features, and other incentives can all be a part of your customer loyalty program. Leverage help desks to allow customers to contact you 24/7 via a channel of their choice to automate problem-solving and show them what great customer service really looks like.


Never stop improving your product. This will bring you repeat customers who make repeat purchases more easily than the first time. But always make sure that you work on the things your customer needs. Remember the advice about leveraging customer feedback, and you won’t be strapped for ideas ever again.