Your fans have a problem and want a solution. Offer them different ways to resolve the problem. A personal conversation is generally the first choice. This is because the issue can be discussed directly. Alternatively, you can contact them via private email. Be active and extend a hand by getting in touch. There isn't a solution for every problem - that's clear. But often just a listening ear or personal contact is enough to smooth things over.
5. Admit mistakes
Have you made a mistake? That's okay, because saudi arabia whatsapp data everyone makes mistakes. The important thing is that you own up to it. An apology shows that you are dealing with the mistake. But remember: If you promise to improve or say that you will review processes, then do it. Use the opportunity to improve and build and strengthen a good relationship with your customers. This includes being accommodating by offering compensation or a replacement. This signals to your customers that you are dealing intensively with the mistake and are trying to correct it.
6. Be nice – but show trolls the limits
In addition to justified criticism, you will come across people online who are always criticizing. These so-called trolls have no reason for their comments. They only want to spam your channels and provoke you. Don't give these people any space! Make it clear that you are ending a discussion that will definitely not lead to a result. How you can deal with trolls can be seen on the Federal Government's Facebook account. The social media team has strict guidelines and draws clear boundaries when the discussion or criticism is without foundation. Our tip: follow them.
Conclusion
Even if a shitstorm isn't nice, there are numerous ways to deal with it. Ultimately, it can even be an opportunity to learn more about your customers. Because they give you free feedback that would cost you a lot from a management consultant. Therefore: Use shitstorms to expand your customer contact, improve your communication skills - and to learn from them for the future.