Identify needs and desires

[zihadhasan012]

To identify customer needs and wants, it is important to understand what a good relationship means from their point of view. Providing excellent service is about creating a positive and memorable experience for each customer, so that your business is seen as an organization that is easy, pleasant and simple to do business with.

Therefore, it is essential to identify needs: “What does my client need?”

The advice here is: this should be the obvious . Most of the time, it corresponds to the product/service you offer.

Next, identify desires that are less obvious, but also related to needs (you must pay attention to the details to identify them).

For example, a customer needs to buy a car, but wants status. When you are sensitive to their individual needs, while creating a strategy or solving a problem, you are showing empathy and ensuring they get the best possible experience .

Security: you are your company
Customers expect you to know all the brazil phone number list features, advantages and benefits of any product your company offers.

The consumer is convinced that your knowledge of the area in which you work goes beyond your specific functions. That is, the salesperson must know after-sales service, the successful analyst must understand the products, among others .

Customers expect you to listen, understand, and say something about the need presented.

To convey confidence, it is necessary to ask customers relevant questions that help better convey information and help them cooperate so that your company helps the user achieve the expected results.

Problem solving is also about building confidence: When things go wrong—we know it happens and it's normal—the expectation is that you'll not only help solve it, but you'll solve it quickly!

Never show that you don't want to be bothered, that you don't care and that you don't know anything. Remember: you are your company!