Sharing Customer Details Across Agents

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Customers are becoming increasingly annoyed when they have to repeat themselves. It’s a widespread issue in customer service today, with almost 66% of customers surveyed by Hiver stating that they need to repeat their issues “frequently.”2


This situation often happens when agents don’t have access to earlier conversations, hungary mobile database so they ask questions the customer has already answered. Companies are constantly adding new communication channels to their customer service systems but aren’t doing enough to connect omnichannel conversations among their channels and agents.


Companies that can connect and organize omnichannel conversations effectively stand to benefit. According to Zendesk, 92% of customers are likely to spend more with companies when they don’t have to repeat themselves in conversation.1