‘Fine’ isn’t an answer that means anything. It is likely their answer your bad question. Don’t ask closed questions; open-ended questions are key to start a meaningful dialogue and honest feedback. Being able to inspire your clients to share their true experiences with you is critical. It’s even more important that they feel you’re truly listening. It lets them know that they’re important to you. It lets them know that you ‘get them’.
It makes you more likable while showing them that they’re important. It helps greece cell phone number list build trust – induces measurable and positive change.The pandemic has changed everything. It’s added new stress, challenges, and problems to our plates. This might be a new flash, but prospects feel it too. The Call I could hear it going down in the other room. One of my inside salespeople landed smack dab in the middle of a hostile prospect call.
I couldn’t hear what the prospect was saying, but based on how my rep was responding, it wasn’t pretty. It was one of those calls we all dread – where the prospect unloads and then hangs up on you. They accuse you of interrupting and throw in some saucy obscenities. I stopped what I was doing and went into support him. I stood in front of him, smiled, and mouthed my two favorite words, “Emotional Control.