The Net Promoter Score (NPS) , as we mentioned before, will help you measure your customers' loyalty and gain an in-depth understanding of what they think about your business.
It is a formula that allows you to evaluate the level of commitment to a brand through just one question: “On a scale of 0 to 10, how much would you recommend my brand to your friends?”
Based on this, the question may vary in its formulation, but whatsapp number list it is important that it retains its essence in order to obtain the result we are seeking.
The goal of this indicator is to discover, through this research, the likelihood that a user will recommend your business to their inner circle.
This number indicates the level of satisfaction, as we understand that if you, as a user, are willing to recommend the brand, it's because you're more than satisfied with what you received.
We know that recommendations and word of mouth are essential and highly effective forms of dissemination for achieving market growth. Users trust a comment from someone they know more than an advertisement , which greatly influences their purchasing decision.
For this reason, the NPS will give you an overview of your business's profitability and expansion possibilities.