Ready-made solutions: UIS and Amber CRM integration

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The list of ready-made UIS integration solutions has been expanded with direct integration of our Virtual PBX with AMBER CRM (developer — Hawk House Integration). The integration is configured from the CRM system side and allows its users to:

Optimize work with outgoing calls
Keep track of all requests
Make calls by clicking on a contact number in the CRM interface
Receive incoming calls and instantly update employees by displaying pop-up information about the calling client and the history of communication with them
Store call statistics, detailed information australia phone numbers on individual requests and call recordings directly in CRM
Automatically forward calls to the client's personal managers specified in the settings in the CRM
Answer customer calls with an automatic message containing all the necessary data if the caller only needs information (for example, about the status of an order or delivery time)
“The goals we set for ourselves in implementing this project were to offer customers the most sophisticated and integrated solutions in the area of ​​customer relationship management, to help users optimize costs and discover new opportunities in existing resources to improve the efficiency of their business,” comments Alexander Ivlev, CEO of Hawk House Integration, on the partnership with UIS.

AMBER CRM is a high-tech platform for implementing a wide range of business tasks that affect business development, sales growth and increased competitiveness, and minimize investments in non-profit areas.