However, this treasure trove of data is accumulating in many organizations that do little to extract information from it.
Today, the trend is changing.
Instead of process performance data languishing in the dark corners of virtual storage rooms, analysts and stakeholders bring it to light. With process mining, organizations can dissect process logs to adjust and optimize workflows.
What is process mining ?
People and automation technologies perform tasks. Process mining systems capture their activities and turn them into event logs. Stakeholders, process analysts, and communication email list curious managers can examine these event logs to find better, more optimized paths to achieve business goals.
How does process mining help organizations improve their overall effectiveness?
The question "Why do things take so long?" is usually accompanied by approximate answers and, if the question is asked in an interdepartmental meeting, guesses about responsibility.
Process mining eliminates guesswork by highlighting bottlenecks. Whether the culprit is a series of redundant steps or a late person deviating from standard procedure, you can use this analysis to refine workflows. Process mining allows you to make recommendations based not on assumptions, but on actual process performance.
Compare an event log to a process model to ensure everything went as planned. Process mining is a tool that analysts can use to monitor activities throughout your organization.
Improve the customer experience with data-driven insights. You can uncover what’s holding up invoice processing so suppliers get paid faster. You can identify why you’re continually missing approval times for new account requests. By eliminating the guesswork, you can find faster paths to improving the customer experience.
Without an effective process mining strategy, digital transformation initiatives are flying blind. Organizations are unaware of the inefficiencies behind their automated workflows and lack the documentation to make changes. But with the right process mining systems in place, you can uncover valuable insights that are ready to improve the way your organization does business.