The advantage of online chat is that

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It allows you to get an almost instant response once a message is sent. This is precisely why many customers prefer it as a communication channel. The risk of having to wait many hours for an answer is therefore greatly reduced. From the moment you have a concern, you can express it. Note that the online chat can be held by a real person or an Artificial Intelligence.


For the latter, programming is done so that the right answers are provided vp it email database to you according to your questions. In either case, the responsiveness of the online chat is its greatest asset. It promotes rapid and effective customer satisfaction. online chat customer service Social media has become a customer service Since their advent, social networks have enjoyed impressive success. Used by almost everyone, they have become a habit and part of everyday life.


It is now almost impossible to communicate without using them. Companies have understood this well and are therefore integrating them into their communication strategy . Today, almost every company or brand has an account or page on social networks. It is the perfect way to allow them to reach their target. Social platforms allow companies to get closer to their customers and prospects . They use them to convey their values ​​and assert their authenticity.