Leverage “self-service” to meet consumer needs

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For customers, whether the other end of the conversation is a real person or an AI, what matters is whether their needs can be met at any time. The same statistics from SuperOffice show that more than two-thirds of consumers prefer to get answers quickly through self-service rather than waiting for live customer service.

If you want to create a self-service service, you can use LINE graphic menus and automatic response messages to set up common FAQs to instantly answer consumers' questions. What's more, combined with CAAC's service of automatically assigning specialists, they can jump to provide answers when needed and collaborate with AI to improve the customer experience.

Take the initiative at any time and turn customer service into a marketing tool
You may mistakenly think that customer service is a one-way israel whatsapp phone number question and answer platform. However, the full name of customer service - "customer service" - actually includes more concepts that can meet customer needs, and brands can proactively provide services to consumers. Through MAAC connection, LINE notification messages can proactively remind consumers of order updates, replacing SMS messages , improving efficiency and saving costs.



In fact, since customer service has direct contact with customers, it is undoubtedly a powerful channel to promote marketing plans. As long as we first understand customer consumption behavior and consumption needs, and extract first-party data from the dialogue , we can turn passivity into initiative and smartly attack consumption. the heart of the person.

Through the MAAC function of Crescendo Labs, you can automatically target customers' interactions with graphic menus and keywords. You can also collect customer data with SurveyCake questionnaires , integrate LINE CRM and CDP customer data , and further design " Personalized experience.”