Assume a sense of doing things together, working together;
Listen to residents;
Create an experience by thinking along;
Adopt a positive, helpful attitude;
Be authentic, leave the 'corporate tone' behind as much as possible;
Being trustworthy is important; only make promises you can keep.
2. The speed of response
The second quality pillar under webcare for housing corporation azerbaijan mobile phone number list is the speed of response. It is good to record the maximum time span between a question or a mention and a response. Usually one person, the 'Webcare Coordinator', monitors questions and mentions. I often see that the customer service department takes on this task. This employee checks whether the report can be resolved or answered by the department itself. If that is not possible, he forwards the message to a member of the webcare team of a relevant department. In the image below you can see what this can look like.