Here’s an example of what that might look like.

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Technical terms specific to the task.
Acronyms and abbreviations used in the document.
Industry-specific jargon that requires explanation.

CTA: Call-to-action (a prompt that encourages readers to take a specific action).
KPI: Key performance indicator (metrics used to measure content success).
SEO: Search engine optimization (techniques to improve content visibility in search results).
Style Guide: A document outlining writing standards and formatting rules.
Pro tip: Keep definitions brief and relevant to the procedure only. Organize them alphabetically for easy reference.

5. Materials and Equipment
This section should state all resources needed to united kingdom phone number material complete the procedure. Include any tools, equipment, software, materials, or access permissions.

For example, in an SOP on “Scheduling Social Media Content,” the materials section would state the following.

Required Access: Social media management platform (HubSpot’s Social Media Management Software in Marketing Hub), brand asset library.
Software: Meta Business Suite, current version.
Resources: Social media calendar, approved hashtag list, content approval form.
Keep the list clear and specific so users can gather everything needed before starting the procedure.

6. Procedure
This section should outline each step of the process in a clear, logical sequence.

Begin each step with an action verb and include any necessary details, branching paths, or conditional steps. Complex procedures may require sub-steps or decision points.